How We Do Business at Velvet Stems
At Velvet Stems, we’ve built more than a flower shop—we’ve cultivated a culture. Every design, delivery, and detail is guided by the following core principles that define how we serve our clients, care for our team, and grow our brand.
Our Promise
We don’t just deliver flowers. We deliver joy, comfort, celebration, and love—through every thoughtfully arranged bouquet, every stem, every petal, every gift, and every personalized greeting card. Through every interaction, every detail, and everything we do.
This is how we do business. This is Velvet Stems.
Uncompromising Client Experience
We create more than arrangements—we craft meaningful, memorable experiences. From consultation to delivery, our commitment is to exceed expectations at every touchpoint.
- We take time to understand your vision and needs
- Every order is handcrafted or designer-curated with intention
- We deliver on time with care and communication
- We follow up because your satisfaction matters
Excellence in Design & Execution
Our work is rooted in quality and artistry. We blend creativity with discipline to deliver luxury floral designs that meet both aesthetic and business standards.
- Each arrangement is made with precision and profitability in mind
- We uphold freshness, balance, and beauty in every stem
- We stay ahead of trends while maintaining timeless elegance
- We take pride in consistently delivering the Velvet Stems look and feel
Integrity, Responsibility & Respect
We lead with honesty and operate with heart. From pricing to promises, we act in good faith—with clients, colleagues, and partners alike.
- We are transparent about costs, timelines, and product availability
- We take ownership of our work—and any mistake we make
- We treat every individual with dignity and professionalism
- We stay ethical even when it’s inconvenient
Culture of Growth, Creativity & Care
Behind our designs is a team of passionate professionals who thrive on collaboration and creativity. We support personal development, celebrate innovation, and always choose excellence over ego.
- We train, mentor, and challenge one another to grow
- We welcome feedback and encourage fresh ideas
- We protect our culture—because it fuels our quality
- We believe happy teams create happy clients
Where unforgettable moments begin with extraordinary flowers.
