Frequently Asked Questions - FAQs

Can I trust Velvet Stems to get it right?

Yes—we want you to buy with confidence, which is why we guarantee our service. At Velvet Stems, we take immense pride in our craftsmanship and customer care. With a deep-rooted passion for luxury floral design and an unwavering commitment to excellence, we’re redefining the floral experience one arrangement at a time. Every order is thoughtfully designed and carefully handled—because flowers should speak volumes. If your order isn’t everything you envisioned, we want to make it right. Your satisfaction and the joy of your recipient matter to us—deeply. Call us at (214) 434-1754

Do you offer same-day flower delivery in Mesquite and other surrounding areas in DFW?

Yes, we provide same-day delivery in Mesquite and other surrounding areas in DFW for orders placed before 11:00 AM.

How much does flower delivery cost in Mesquite and other surrounding areas in DFW?

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

Can I order online or by phone?

Yes! You can order online anytime at velvetstems.com or by phone at (214) 434-1754 during our business hours (Mon-Fri 8:30 AM-5:00 PM, Sat 8:30 AM-2:00 PM, Sun Closed).

What forms of payment do you accept?

We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.

Can I request certain flowers or colors?

Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision.

What happens if the recipient isn’t home?

If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time.

Do you deliver flowers to hospitals, offices, or event venues in Mesquite and other surrounding areas in DFW?

Yes, we deliver to homes, hospitals, businesses, and venues across Mesquite and other surrounding areas in DFW. Please provide the full address and any delivery notes during checkout.

Can I include add-ons with my bouquet or arrangement?

Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.

How do I make my flowers last longer?

Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.

Why choose flowers by Velvet Stems?

What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in Mesquite and other surrounding areas in DFW, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.

Can I add a personalized message or card to my flower order?

Yes, absolutely—adding a personalized message or card is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message.

Can I order a flower subscription?

Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.

Is everything you have available shown online?

Our website showcases a curated selection, but our full inventory is broader. Contact us for more custom options!

Can I modify my order after placing it?

Please call us immediately if you need to change your order. If you're unable to call us, please email us at support@velvetstems.com. We’ll do our best to make updates if the order isn't prepared yet.

Where can I view my past orders?

I saw a product yesterday, but now it’s gone. Why?

Certain flowers are seasonal and limited. If something is missing, call us — we may offer alternatives or restock soon.

Can I include my own card or gift with my flowers?

Of course! You can include a personal gift or card. Please call us ahead and bring the item at least one day before delivery.

Do you deliver outside your local area?

Yes, we can! Additional delivery fees may apply.

How should I care for my orchid or potted plant?

Orchids and potted plants need bright, indirect light and minimal watering. Specific care instructions are included with your plant.

What should I do if I notice an issue with my flowers?

Please contact us immediately if something is wrong. We'll work quickly to make things right. You can call us at 214-434-1754 or email us here at support@velvetstems.com

What is Velvet Stems' return and exchange policy?

If you are not fully satisfied, contact us within 24 hours of delivery. We’ll review and offer a replacement or credit where appropriate.

Delivery FAQs